Data Deletion Instructions
How to delete your data from AVUNARO and disconnect connected accounts.
Delete your AVUNARO account or a business
Write to {{SUPPORT_EMAIL}} from the email or messenger account linked to your AVUNARO account with the subject "Data deletion request". Tell us whether to delete the whole account or a specific business.
We confirm the request, delete the data within 30 days and reply when it is done. Copies in backups are overwritten within the backup retention period.
Disconnect Facebook Messenger or Instagram
You can remove AVUNARO access at any time in your Instagram or Facebook settings: Settings and privacy → Apps and websites → AVUNARO → Remove. After access is removed we stop receiving messages and delete the stored access token. To delete messages already stored, send a request as described above.
Disconnect WhatsApp or Telegram
The business owner can disconnect a channel in the AVUNARO dashboard. We revoke stored tokens and stop processing messages from that channel.
If you are a customer of a business
If you wrote to a business that uses AVUNARO and want your messages deleted, contact that business or write to {{SUPPORT_EMAIL}} with the name of the business and the account or phone number you used. We will delete your data on behalf of the business.
What is deleted
- Messages, customer profiles and notes saved by AI agents.
- Access tokens of connected accounts.
- Files, catalog and settings of the deleted business.
- Records we must keep by law (for example invoices) are kept only for the required period.